Contact Lumen
The best way to reach us is email: hello@getlumen.au. A real person reads every message.
Help with Lumen
Something not working, a paper marked wrongly, or a question about how something works? Email hello@getlumen.au. Tell us the email you sign in with, what you were doing and what happened. A screenshot helps. Never send your password: we'll never ask for it.
Signed in, you can also send feedback from inside the app, and the sample paper shows what a marked paper looks like.
Billing and refunds
You can change or cancel Paid yourself in Settings → Billing. If you've been charged by mistake or something went wrong with a payment, email hello@getlumen.au with the email on your account and we'll put it right. Your rights under the Australian Consumer Law always apply; see our terms.
Your data and privacy
To see, correct or delete your information, or to delete your account, email hello@getlumen.au. We respond to privacy requests within 30 days. Our Privacy Policy explains what we collect and why.
Security
If you think you've found a security problem in Lumen, please email hello@getlumen.au with the details before sharing them anywhere else, and we'll work with you to fix it.
Developers and AI agents
Lumen has a small public read-only API and a guide for AI agents. See the developer docs and llms.txt.